At Budget Bins, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services. By using our website, booking a skip bin, or interacting with our business, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of information when you interact with us, including:
- Personal Identification Information: When you book a skip bin, request a quote, or contact us for customer service, we may collect personal details such as your name, address, phone number, email address, and payment information.
- Payment Information: For payment processing, we collect credit card or bank details through our secure, accredited payment gateway provider. We do not store your credit card details ourselves.
- Usage Data: We may collect information about how you use our website, such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This helps us improve our website and user experience.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including:
- Service Delivery: To process your booking, arrange skip bin delivery, handle payment, and provide customer support.
- Communication: To contact you regarding your booking, offer service updates, resolve issues, or respond to your inquiries.
- Legal and Regulatory Compliance: To comply with legal obligations, including those related to waste disposal and environmental protection.
3. How We Protect Your Information
We take the security of your personal information seriously. We employ industry-standard security measures to protect your data, including encryption and secure storage practices.
- Payment Security: Credit card transactions are processed by a secure, accredited payment gateway provider, and we do not store your credit card information.
- Data Storage: We store your personal data in secure systems, and access is limited to authorized personnel only.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party vendors who assist us in providing our services, such as payment processors, delivery services, and customer support. These providers are contractually bound to handle your information securely and only for the purposes for which it was provided.
- Legal Requirements: If required by law or in response to valid legal processes, such as a court order or government inquiry, we may disclose your information to the relevant authorities.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device and allow us to remember your preferences, monitor usage, and improve our website functionality.
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
6. Your Rights and Choices
You have certain rights regarding the personal information we hold about you. These include:
- Access: You may request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal and contractual obligations.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
To exercise any of these rights, please contact us using the details provided below.
7. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by Budget Bins. This Privacy Policy only applies to information collected by Budget Bins, and we are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We recommend reviewing this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Budget Bins
Phone: 07 3209 9110
Email: info@budgetbin.com.au
Address: 80 Teraba Street, Richlands, BRISBANE, Queensland, 4077, Australia
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
This Privacy Policy was last updated on 19th December 2024 .